Transaction Details

All credit card transactions online are processed using secure methods. All products advertised for sale online are subject to availability. Your payment method will be debited at time of ordering regardless of current stock availability. This ensures that the stock can be allocated to an authorised transaction once available. We reserve the right to remove, amend or modify any product, description or price at any time.

Accepting Delivery

Xenos endeavours to fulfil your order within 2 -10 working days. If however, we have problems with stock availability the lead time might be slightly longer and we will notify you of this accordingly.

As when ordering anything online or by phone that requires delivery, you must take responsibility for accepting the delivery. It is not possible for us to guarantee a specific delivery time or date. The delivery person will not be authorised by us to leave at any alternative address (or location) other than that specified on your order.

If Your Order Is Delayed

If parts of, or your complete order, are unlikely to be delivered within 10 working days of your order being placed, we will do our best to email you to let you know. If you have a query about an order delay, please email the address you were sent after ordering, quoting your order reference number and detailing the items you are still waiting for. Xenos will then look into the delay as a matter of priority.

If Your Order is Incorrect or Arrives Damaged

Xenos hopes that your goods arrive promptly and in good condition. If, however, your goods are damaged in any way, or they are the incorrect items, please return to Xenos immediately and we will refund your postage and replace the items as quickly as possible. We apologize in advance for the inconvenience that this may cause you.

Privacy and Security

Xenos takes your right to privacy extremely seriously. We will only disclose your dispatch details to our third party service provider for the purpose of processing your order. All credit card transactions are carried out over a secure server, and no card details are kept on file.

If you are unhappy with any part of our service please do fill in the Customer Feedback Form and let us know how we can best improve our service.